This section details any existing service interuptions that may be having an impact on you.
Severity Indicator
No Problem / Fixed
Small / Medium Problem
Major Problem
|
| Severity |
Start |
Finish |
| |
09:00 |
13:00 |
|
| Customer Impact |
| All way2phone VoIP Services |
|
| Impact |
| We are currently experiencing connectivity issues meaning customers are currently unable to update service features such as call forwarding and voicemail. Features in place will still work. There is also a delay in the provisioning of new services. way2phoneeers are currently investigating the issue. way2phone apologises for the inconvenience and thanks you for your patience. |
|
| Workaround |
| None |
|
|
| Severity |
Start |
Finish |
| |
09:00 |
12:00 |
|
| Customer Impact |
| All VoIP users trying to use call forwarding via Self Care |
|
| Impact |
| Users are currently unable to set call forwarding using the way2phone Self Care website. way2phone apologises for any inconvenience this has caused |
|
| Workaround |
| way2phone is currently working on the issue. Until the issue is resolved you can call way2phone on 1300 305 000 if you would like to set your call forwarding for your VoIP service |
|
|
| Severity |
Start |
Finish |
| |
10:00 |
01:00 |
|
| Customer Impact |
| All |
|
| Impact |
| Some customers are currently unable to access Voicemail via telephone. The issue is currently being investigated and way2phone apologises for any inconvenience caused. |
|
| Workaround |
| Please try to access your voicemail using a landline telephone or mobile phone. New voice messages are still being emailed to your nominated email address. |
|
